Job Opportunities in United Arab Emirates
September 18, 2024
NMC Healthcare
Abu Dhabi
FULL TIME
Customer Care Supervisor
- Helping the department in the absence of the Center Head to manage the day-to-day routine inside the Medical Centre.
- Ensures patients are admitted in accordance with Medical Centre policies and procedures.
- Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information.
- Reduces admissions conflicts and discrepancies by collaborating with physicians and assigns beds according to priority
- Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for hospital.
- Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various hospital departments
- Continuously works to achieve hospital goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge.
- Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed.
- Analyses statistics or other data to determine the level of hospital’s customer service.
- Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
- Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
- Perceives and interprets patient needs and translates them into effective solutions.
- Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
- Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.
- Helping the department in the absence of the Center Head to manage the day-to-day routine inside the Medical Centre.
- Ensures patients are admitted in accordance with Medical Centre policies and procedures.
- Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information.
- Reduces admissions conflicts and discrepancies by collaborating with physicians and assigns beds according to priority
- Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for hospital.
- Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various hospital departments
- Continuously works to achieve hospital goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge.
- Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed.
- Analyses statistics or other data to determine the level of hospital’s customer service.
- Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
- Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
- Perceives and interprets patient needs and translates them into effective solutions.
- Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
- Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.
- Bachelor degree or Masters degree.
- Proficiency with MS Office applications required
- English and Arabic language proficiency is a must
- Minimum 5 years’ experience in Hospital Industry.
We regret to inform you that this job opportunity is no longer available
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