Job Opportunities in United Arab Emirates
September 20, 2024
NMC Healthcare
Dubai
FULL TIME
Supervisor - Patient Happiness
- Responsible to supervise and lead a team, providing general support for the front office department & contact centre ensuring all patient administration processes are followed.
- Align daily operations with the company’s values and culture.
- Support the team in achieving departmental goals and objectives.
- Supervise work outputs related to appointment scheduling, patient registration, medical insurance, billing and the contact center.
- Provide training and mentorship to team members to ensure quality standards and service delivery.
- Continuously maintain an enabling environment where you can develop and grow your team.
- Orientate new joiners and sign of probation periods.
- Ensure professional conduct and discipline within the team is followed.
- Provide support in the recruitment and selection process of team members.
- Monitor employee scheduling of the department to ensure operational coverage.
- Support and monitor cost management initiatives.
- Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
- Support staff engagement initiatives.
- Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
- Complete year appraisals and coach & developing the team.
- Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
- Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.
- Strong knowledge in Insurance, Registration and Billing.
- Strong analytical and problem-solving skills.
- Ability to think critically and maintain a high level of confidentiality.
- Strong interpersonal, verbal and written communication skills.
- Excellent command of oral and written English. Arabic language desirable but not essential.
- Proficiency in MS office.
We regret to inform you that this job opportunity is no longer available
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