Job Opportunities in United Arab Emirates
June 27, 2024
Rosewood Hotel Group
Abu Dhabi
OTHER & FULL TIME
Bellman
General Information
Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
OVERVIEW/BASIC FUNCTION:
Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Welcome the guest on arrival by using the hotel name. Assist guest with\ wherever they are heading too.
- Assist in locating guest's lost luggage.
- Correctly tag, store and retrieve luggage from holding room.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Identify fire exit closest to guest's room and explain safety features of assigned room.
- Deliver items to guest rooms promptly to include:
a. Messages
b. Mail, faxes
c. Packages
d. Flowers
e. Sundry items requested by guest
f. Gift items
-
All other duties as required.
QUALIFICATIONS:
- Experience: Prior hospitality experience, preferably in a similar position.
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Thorough knowledge of all hotel services and amenities; ability to provide clear directions.
-
Language: Required to speak, read and write English, with fluency in other languages preferred.
About Us
Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.
Latest Job Opportunities
September 22, 2024
New Fields Exhibition Organizing LLC
Telesales Executive
Dubai
FULL TIME
View DetailsSeptember 22, 2024
Mason Circle Marketing Agency
Content Creator, Business Development, Video Editor - Interns
Dubai
FULL TIME & INTERN & CONTRACT & OTHER & TEMPORARY
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Accountant fluent in tagalog
Dubai
FULL TIME
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Telesales Representative fluent in tagalog
Dubai
FULL TIME
View DetailsSimilar Jobs
New Jobs from This Company
September 17, 2024
Rosewood Hotel Group
Sales Manager (Corporate segment)
Abu Dhabi
FULL TIME & OTHER
View Details
September 10, 2024
Rosewood Hotel Group
Food & Beverage Supervisor
Abu Dhabi
OTHER & FULL TIME
View Details
September 5, 2024
Rosewood Hotel Group
Ordertaker (Arabic Speaker)
Abu Dhabi
FULL TIME & OTHER
View Details