Call Center Agent

October 9, 2024

Porter

İstanbul

Department

CX Operations

Job posted on

Oct 09, 2024

Employment type

Permanent

Porter: Creating Impactful Journeys
At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
Why Porter?

Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:
If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.
If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
About the Role
We are seeking a motivated and skilled Call Center Agent to join our team. The ideal candidate will possess excellent communication and persuasion skills, with a focus on connecting with potential partners and customers to achieve organizational targets. This role is critical in promoting the Porter platform and facilitating customer and partner engagement.
Roles and Responsibilities:

Make outbound calls to prospective leads with the aim to achieve organizational targets and meet daily connected call goals.
Understand the overall objectives of calling activities and accurately record responses in various sheets for qualitative insights.
Utilize strong persuasive and convincing skills to effectively convert leads into active platform users.
Engage with partners and customers on a daily basis from the office, promoting the benefits and features of the Porter platform.
Influence partners to integrate with the Porter platform and customers to book orders through it.
Build and maintain positive relationships with partners and customers to ensure ongoing engagement and satisfaction.
Leverage excellent communication skills to clearly convey information and influence stakeholders during phone conversations.
Utilize decent computer skills to manage call logs, update records, and utilize CRM systems effectively.

Skills:

Excellent communication and interpersonal skills.
Proven ability to persuade and convince potential clients over the phone.
Basic computer skills, including familiarity with CRM software and Microsoft Office tools.
Experience in a call center or customer service role is preferred.