Customer Service Supervisor

August 28, 2024

Smiths Group

REF:

JOHNCRANEAPAC02106

DIVISION:

John Crane

JOB FUNCTION:

Customer Service

About Us
Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on Linked In: John Crane: Linked In

Job Description
Sales representative supporting internal and external customer and CSE team management

Duties & Responsibilities
Responsibilities:

Leading CSE team and coordinate related issues to support businesses growth.
Acting a key role to communicate with internal and external stakeholder.
Prepare sales and service quotations for related products and services.
Enter sales and service orders into SAP business systems.
Monitor sales and service orders and expedite parts.
Prepare weekly sales report & run BW reports.
Assist in making GPN / BOM creation requests, raise GCN, I-project.
Prepare shipping documentation and liaise with internal departments related to shipping;
Maintain excellent service and build good rapport with customers (both internal and external
stakeholders)
Provide support to the product marketing & training functions.
Perform other related customer service functions as assigned from time to time.
Familiar with ERP system SAP
C4C system usage
Support manager’s request of related business data report.

The Individual
Skills & Experience:

5-7 Years in customer support field
Min. Bachelor's degree in Mechanical Engineering or other discipline
M/S software in preparing report
ERP SAP usage.
Self-motivated, with the ability to work both independently or in a team where required
Communication skill
People management

Diversity & Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.