Customer Support / Project Coordinator 1 Position

September 9, 2024

PPCnSEO Co.,Ltd.

FULL TIME

ECM/STM Customer Support / Project Coordinator
This role forms an essential and pivotal role within the company, responsible for ensuring customers needs and expectations are met as well as developing the customers spend with the company and maintaining the relationship. The accounts manager provides the main link between the sales people, the clients and the production teams.
Responsibilities

Providing Implementation and Training Support for our range of products from Coach management software to School bus tracking software.
Maintaining regular contact with our customer base in the UK, Australia, USA and Europe
Liaising with accounts to ensure billing and credit control targets are met
Provide a high level of customer service throughout and resolve any customer complaints.
Business development – seeking out new opportunities with our existing clients for other products
Coordinating with the development teams for enhancements and features as well as any bugs/issues that arise.
Ensuring that customers are kept up to date with progress on Features.
Working with internal teams to support projects and ensure deliverability and the landing of successful projects.

Skills:

Thai with Excellent English skills or Foreigner with relevant experience.
The ability to work in a highly dynamic and fast-paced environment.
The ability to prioritise and manage several different tasks at once.
Excellent planning abilities
The ability to work effectively to deadlines
The ability to thrive in pressure or stressful situations
Basic understanding of Software development – particularly related to cloud-based web applications and mobile apps.
Excellent verbal and written skills in English – Thai Language is a PLUS!!
Good common sense and logical thinking
Good motivational skills
Good organisational skills
Good administrative skills
Acting as the first point of contact for company clients
Maintaining a good understanding of clients and their long term business strategies
Good budgeting skills and the ability to handle finances
Ensuring that clients pay on time
A committed and flexible attitude to the job

If you believe you have the skills and attitude for this important role then sends us a copy of your resume to jobs@voovagroup.com
สนใจสอบถามรายละเอียดเพิ่มเติม ติดต่อ HR team 094-5573442
Job Type: Full-time
Pay: ฿40,000.00 - ฿55,000.00 per month

We regret to inform you that this job opportunity is no longer available