Officer, Customer Support (3 Months Contract)

August 5, 2024

AirAsia

Job Description

Resolve difficult issues regarding guest complaints and other matters
Obtain and evaluate all relevant information to handle inquiries or complaints from guest
Escalate issues to other relevant departments for resolution, where required, and serve as liaison between guests and various departments
Follow up on customer interaction to ensure a diligent follow up and fulfill all promises made to customers Service Recovery
Proactive communication with guests via telephone, e-mail, or regular mail, as required
Knowledgeable of service recovery procedures as practiced, inclusive of hotel arrangements, ground transportation, and other information that provides valuable service to our customers

Qualifications

Bachelor's Degree in any field.
Minimum 1 year (s) experience working particularly in a customer service role – in either hotels, hospitality or customer support role
Able to commence immediately will be an advantage
Excellent verbal and written communication skills.
Strong customer service mindset, with effective negotiation, interpersonal and communication skills
Customer-oriented and can work independently under minimum supervision
Multi-task oriented
A desire to have fun and active

We are all different - one talent to another - that is how we rely on our differences. At Air Asia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - Air Asia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

We regret to inform you that this job opportunity is no longer available