Job Opportunities in Thailand
August 5, 2024
AirAsia
Officer, Customer Support (3 Months Contract)
Job Description
Qualifications
We are all different - one talent to another - that is how we rely on our differences. At Air Asia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - Air Asia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
- Resolve difficult issues regarding guest complaints and other matters
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Obtain and evaluate all relevant information to handle inquiries or complaints from guest
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Escalate issues to other relevant departments for resolution, where required, and serve as liaison between guests and various departments
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Follow up on customer interaction to ensure a diligent follow up and fulfill all promises made to customers Service Recovery
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Proactive communication with guests via telephone, e-mail, or regular mail, as required
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Knowledgeable of service recovery procedures as practiced, inclusive of hotel arrangements, ground transportation, and other information that provides valuable service to our customers
Qualifications
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Bachelor's Degree in any field.
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Minimum 1 year (s) experience working particularly in a customer service role – in either hotels, hospitality or customer support role
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Able to commence immediately will be an advantage
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Excellent verbal and written communication skills.
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Strong customer service mindset, with effective negotiation, interpersonal and communication skills
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Customer-oriented and can work independently under minimum supervision
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Multi-task oriented
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A desire to have fun and active
We are all different - one talent to another - that is how we rely on our differences. At Air Asia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - Air Asia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
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