Job Opportunities in Thailand
August 27, 2024
Hotelbeds
Contact Center Executive - Spanish Speaker
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines / quality guidelines / protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction.
Responsibilities:
- Provide excellent customer service
- Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful
- Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions
- Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty
- Act and suggest on improvement opportunities identified during daily work
Qualifications:
- Service oriented and interested in the function of customer service
- 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome
- Good spoken and written in English and Spanish
- Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills
- Excellent time management skills with the ability to work well under pressure in a fast-paced environment
- Proactive, driving for result and teamwork spirit
- University graduate or recognized diploma in a field of Hospitality and Tourist or any related field
- Work based in Bangkok, Thailand
- Able to work in shifts
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
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Within an innovative, engaging and multicultural environment.
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Have the opportunity to build strong and lasting business relationships and friendships from around the world.
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Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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