Channel Service Support Officer - DLE - Thailand Jobs Opening

September 18, 2024

AIS

Channel Service Support Officer - DLE

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Udon Thani

Job Summary

Support and advise on the service and sales of sales channels (AIS Shop by partner, Telewiz Shop and AIS Buddy Exclusive Franchise) to achieve the company's KPIs and achieve AIS standards.

Job Description

Monitor/coach/control day-to-day operation of shop's staff to serve all segment customer in payment, customer care & solution in order to AWT/AHT by analyzing & increasing productivity of staff, analyze customer profile/customer insight/lifestyle/usage pattern and serve/record of activity base on Total Service Solution to increase CE11, and CSI.
Monitor/coach/control day-to-day operation of staff to acquire new postpaid sub., sell VAS & Devices by consultancy, and selling/cross&up sales other strategic corporate’s product & service to achieve target.
Monitor/coach/control day-to-day operation of staff to enhance service quality at shop e.g. place (clean & comfortable), process (standard service protocol, stock management, financial & risk management) to step up beyond competitor.
Coach/Mentor to competency development of shop's staff in product & service knowledge for passing competency test & serving customer like a professional.
Act as a role model & build corporate culture @shop by creating activity which link to staff's daily job.
Create & co-operate activity in order to major events for building positive customer experience at shop e.g important day (children/mother/father day), etc.

Recruiter

Primrata Jaisin (พริมระตา ใจศิล)

We regret to inform you that this job opportunity is no longer available