工作內容:
DUTIES AND RESPONSIBILITIES工作職責
Assists the Front Office Manager in all aspects of their duties.
協助客務部經理的各方面工作。
Assist Front Office Manager in execution of the management of staff.
協助客務部經理管理員工。
Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
監督客務部員工,以確保客人被及時且有禮的接待並得到充分的注意和重視。
Monitor Front Office personnel, to ensure PCR members, known repeat guests and other VIPs receive special attention and recognition.
監督客務部員工,以確保優悅會會員、常客和其它貴賓得到特別關照和尊重。
Control the availability of rooms, rooms types, accuracy of room count