Supplier Quality Director

September 18, 2024

Toast

台北市

The Director of Supplier Quality is responsible for leading a team of quality engineers focused on the launch of new Point of Sales systems for Toast. You will be responsible for driving quality closure of critical issues across suppliers and manufacturing partners across Toast’s supply base in Asia. Additionally, you will be involved in the NPI process of ensuring timely closure of major quality design issues before Mass Production and across development builds. You will need to have a working knowledge of ISO 9001:2015, TS-16949, and VDA 6.3.
Responsibilities:

Leadership

Build a high performing team of Supplier Quality and Launch Engineers
Develop OKRs and quality roadmaps for major suppliers
Build a collaborative network across quality, mfg., and engineering
Inform senior leadership of trends, actions, and major quality issues

Audit

Audit & assess CMs production line and quality system readiness for production.
Audit peripheral suppliers & vendors to determine conformance to VDA 6.3

Root causing and failure analysis

Lead all communication on root cause and supplier corrective actions

Quality control

Perform on-site quality inspections, audits, and maintain control plans to assure critical features are controlled through the assembly/production processes.
Identify areas for quality control improvement and implement new methods accordingly.
Support new supplier selection process with audits as required

Supplier development

Work with supplier leadership in developing supplier capabilities enabling better launches and improved quality performance
Coordinate calibration activities, working with outside vendors to ensure that all test and measurement equipment is calibrated prior to use on the manufacturing floor.
Work with outside and supplier quality labs ensuring product is in conformance before leaving manufacturing sites

Risk management

Identify potential risks related to the supply chain, monitor supplier performance, and take preventive measures to mitigate risks.

Supplier evaluation and selection

Assist in evaluating and selecting new suppliers based on their capabilities, quality systems, and performance history.

Work with mechanical, electrical, and manufacturing teams in identification of failure modes and countermeasure management
Monitoring design performance and knowledge gaps of NPI designs

Minimum Qualifications:

Bachelor of Science in Electrical, Mechanical, Manufacturing, Material Science or equivalent
15+ years experience in quality leadership across manufacturing and NPI product launch
Bachelor's Degree in Engineering
Master Degree in Operations Management, Business, or Engineering
ASQ Certified Quality Engineer or Equivalent
Six Sigma Master Black Belt or Black Belt with working level knowledge of Lean
Strong knowledge of Problem Solving, Root Cause Analysis, and CAPA/SCARs
Good knowledge of PCBA process, board level testing, quality verification, & root cause
Working level understanding of tooling, fixtures, and injection molded components
Familiar with FATP, including lamination, system assembly, function testing & packaging
Experience in Consumer Satisfaction, APQP/PPAP, PFMEA, Stack up tolerance, SPC, Global 8D, 5Y, 5S, Project management, budgeting, MRP, Supplier Quality and Supplier relations, transit testing, product life testing, new product introduction (NPI), and manufacturing operations, team building and coaching
Business travel in southern Asia is required
Excellent team player, ability to take initiative, and result and detail oriented.
Excellent leadership and communication skills.
Flexible, improvised, and practical way of approaching problems
Strong working knowledge of the Quality Systems
High Volume fast-paced production manufacturing experience
ISO 9001: 2015 certification
TS16949 working knowledge of documents flows and controls
IPC 610 certificated is a plus
Ability to speak and write in multiple languages - English, Mandarin, Taiwanese

We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

We regret to inform you that this job opportunity is no longer available