September 18, 2024

HERMES ASIA PACIFIC LIMITED (TAIWAN BRANCH)

台北市

SR. CRM ANALYST

18.09.2024

Sr. CRM Analyst

Contract type: Regular position

Country/Region: Taiwan

City: Taipei City

Job: Sales Development & Retail Support

Experience: Minimum 6 years

Company: HERMES ASIA PACIFIC LIMITED (TAIWAN BRANCH)

Job description

General Role

The CRM Executive is one outsourced job mainly focus on customer database management which are a set of practices that aim at optimizing client knowledge foundation and further empower client data to more audience within all customer touch points.

Major responsibilities:

Client Data Rights

Process requests from online & offline customers, ensure GDPR process implementation
Coach/train store/customer service center staff on customer rights policy & store process procedure

Client Data Quality

Manage and implement data cleaning cases
Optimize current process & Paris system
Setup KPI & coach store staff for client data collection
Setup all accounts usage standard in different type of usage: customer/coporate/staff/press...

Client Database

Collect & organize useful client data from all customer touch points
Setup client data structure & process flow

Make sure the customer database is correctly segmented for targeted events or activities.
Collaborate with other departments to ensure the CRM strategy works well for every aspect of the business.
Develop strategies to guarantee the most efficient approach for the organization and its customers.
Come up with creative ideas, prepare proposals, oversee the production process & execution and analyze the results.

Requirements & Capabilities:

Bachelor’s degree required, better in a quantitative discipline (typically statistics, mathematics, econometrics, economics, or operations research)
At least 3 years working experience in a data management or business analysis role preferred;
Strong sense of ownership and accountability and follow-through with an ability to effectively prioritize multiple tasks;
Strong solution finding skills, eager to learn and positive teamwork player;
Fluency in oral and written English preferred;