General Role
- The CRM Executive is one outsourced job mainly focus on customer database management which are a set of practices that aim at optimizing client knowledge foundation and further empower client data to more audience within all customer touch points.
Major responsibilities:
Client Data Rights
Process requests from online & offline customers, ensure GDPR process implementation
Coach/train store/customer service center staff on customer rights policy & store process procedure
Client Data Quality
Manage and implement data cleaning cases
Optimize current process & Paris system
Setup KPI & coach store staff for client data collection
Setup all accounts usage standard in different type of usage: customer/coporate/staff/press...
Client Database
Collect & organize useful client data from all customer touch points
Setup client data structure & process flow
- Make sure the customer database is correctly segmented for targeted events or activities.
- Collaborate with other departments to ensure the CRM strategy works well for every aspect of the business.
- Develop strategies to guarantee the most efficient approach for the organization and its customers.
- Come up with creative ideas, prepare proposals, oversee the production process & execution and analyze the results.
Requirements & Capabilities:
- Bachelor’s degree required, better in a quantitative discipline (typically statistics, mathematics, econometrics, economics, or operations research)
- At least 3 years working experience in a data management or business analysis role preferred;
- Strong sense of ownership and accountability and follow-through with an ability to effectively prioritize multiple tasks;
- Strong solution finding skills, eager to learn and positive teamwork player;
- Fluency in oral and written English preferred;