Operations Associate

July 2, 2024

Uber

台北市

OTHER

* This role will be a full-time 1-year fixed-term contract, with possibility of renewal or conversion to an indefinite contract *

About the Role

Uber has transformed the mobility industry in Taiwan since its launch 11 years ago, and are continuing to drive innovation and expereince improvements to help people move around more effortlessly

Our "North Star" is to "Mobilize 10 million people in Taiwan with a smarter network". Being a part of the mobility team means that you will be a critical member to drive changes and introduce new product / solutions to reach this goal

This is a unique opportunity to build new businesses in a large mobility market. If you want an exciting challenge and you want to know that you are making a big difference then we want to hear from you!

Your Impact in Role

Own and optimize our CRM channel initiatives for new and core products growth, including overall CRM strategy, drafting CRM materials and exeucting in via Uber tools. CRM channels could include both Uber owned and new external channels
Continue to optimize CRM efforts from designing experiments and conducting deep analysis on performance outcomes
Frame and structure our business problems, use data and analysis to solve these business problems
Communicate your insights, verbally and in written form
Partner with local and international business and technical stakeholders for project delivery
Contribute to the development and execution of the Operations strategy for Taiwan

The Experience You'll Bring

University degree in a quantitative discipline, such as Economics, Statistics, Finance, Business/Commerce, Social Science, IT, Computer Science, Engineering, or equivalent experience
2+ years of experience applying analysis to solve business problems (for example, in consulting, investment banking, technology and operations)
Business fluency in Mandarin Chinese and English
Solutions mindset: you are naturally curious and are motivated by solving problems, however complicated or ambiguous they may be
Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualisation tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus
Collaboration: you work well with other people and can handle engagement with multiple stakeholders from different teams, locally and internationally
Initiative and ownership: you manage and deliver end-to-end projects with autonomy
Communication skills: you can communicate complicated insights and arguments both verbally and in writing