Job Opportunities in South Africa

Overview

To coordinate and direct the services department mechanics for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service.

Qualifications

• Grade 12 / Matric
• Artisan (Trade tested)

Experience

• 3 years’ demonstrated experience as a Mechanic in a manufacturing or mining environment
• 2 years’ demonstrated experience in people management

Duties

Management Aspect

• Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
• Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
• Ensure that Mechanics and Assistants are using their time effectively and efficiently

Maintaining Customer Service

• Ensuring the availability of resources, in order to meet customer’s requests
• Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time
• Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
• Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working conditio

Administration

• Administers stocks and continuous stock availability by ensuring that paperwork such as store stock are up to date and reconciled
• Ensures that all administration, documents, storage of information are kept according to BME standards

Compliance :

• Performs investigations and conducts checks in the Workshop to ensure that risks are identified, and necessary risk management is conducted to eliminate or minimize threats to SHERQ
• Ensures that the staff working at the sites meets all the statutory, legal and BME SHERQ requirements
• Ensures all employees complies with Housekeeping duties

Job Competencies

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Critical Thinking
• Project Management skills
• Quality management skills
• Proficiency in MS Office (Word, Excel and Power Point)
• Numerical skills
• Attention to detail
• Strong communication/interpersonal skills
• Report-writing abilities
• Budgeting and business planning skills
• Proven fault finding and trouble shooting skills

General