Inbound DMC and Touring Company based in Cape Town is looking for a Reservations Manager. The primary objective is to serve as the sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the Reservations Team. It is crucial to ensure that all operations within the business units are efficient and profitable, with a focus on alignment and streamlining across departments and business units. Additionally, the goal is to establish an environment that fosters smooth and effective workflows, ultimately delivering exceptional service and customer-centric experiences. Requirements:
Matric
Relevant tertiary qualifications
Min of 5 years Leadership experience in Destination Management Company.
Tour plan experience.
Know the customer product shelf as well as the company's priorities around sales/product.
Be aware of our competitors’ products.
Occasional Educationals / Familiarisation travel in Southern Africa. Report back and provide team training.
Demonstrate excellent communication skills and customer care.
Support and give input to the Management decision making process.