Job Opportunities in South Africa
October 18, 2024
HotelJobs.co.za
Cape Town
FULL TIME
Head of MICE Reservations - Cape Town
Large Hotel in Cape Town is looking for a Head of MICE Reservations. The main purpose of the MICE (meetings, incentives, conventions, conferences and exhibitions) Manager is to manage, grow and develop the MICE team. The manager must provide outstanding customer service, promote the MICE brand and ensure sales growth. The manager must ensure that the financial targets of the division are met and exceeded.
Responsibilities
Responsibilities
- To ensure that staff are developed, trained and motivated to improve and promote staff performance
- Implementation of proper financial controls
- Achieve the financial targets of the MICE Division
- Ensure proper costings on MICE events to ensure event profitability
- Timely reconciliations of MICE events
- Ensure that clients pay in advance of any large supplier deposits
- Supervise all event enquiries (existing/new leads) in an accurate, appropriate and timely manner
- Supervise and support the MICE staff
- Ensure proper execution of all MICE events to the customers’ satisfaction and within budget
- Oversee all event proposals in line with company brand standards, inclusive of creativity and alignment with the company’s core values
- Ensure all bookings and internal notes and supplier notes are updated on the systems
- Maintain thorough and up to date record of all bookings
- Ensure accuracy and timeliness of invoices
- Achieve monthly/quarterly sales and conversation targets
- Resolve customer service issues to client’s satisfaction
- Suggest new and improved policies and processes to improve efficiency
- Set and exceed new MICE business targets
- Development of Marketing and promotional materials
- Minimum Matric qualification.
- Post Matric Qualification will be an added advantage
- At least 5 years’ experience in MICE in the Hotel / Resort industry
- Excellent command of spoken and written English
- Excellent Organizational and administration skills
- Project management skills
- Negotiation skills
- Creative and out of the box thinking
- Solid level of maturity and professionalism
- Computer literate
- Excellent understanding of MICE trends and tech used in MICE
We regret to inform you that this job opportunity is no longer available
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