Job Opportunities in South Africa
October 3, 2024
HotelJobs.co.za
FULL TIME
Banqueting and Reservations Coordinator
In your role you will ensure that all our guests' requirements are met and know
exactly how to react to any requested changes. Your mission is to communicate
with guests, as well as the Central Reservations, to achieve the highest possible
revenue and provide an exceptional customer service experience.
all sizes and where we strive to deliver a hospitality experience that goes above
and beyond - creating memorable moments for our guests.
exactly how to react to any requested changes. Your mission is to communicate
with guests, as well as the Central Reservations, to achieve the highest possible
revenue and provide an exceptional customer service experience.
-
Manage Group, Conference & Function Bookings across the lodge. - Coordinate bookings & uphold a high level of regular, frequent, accurate and
- You are a sophisticated host and proactively anticipate guests’ needs by being in
all sizes and where we strive to deliver a hospitality experience that goes above
and beyond - creating memorable moments for our guests.
- Ensure that our service and product deliver the highest level of guest satisfaction.
- Monitor customer’s needs and promptly handle requests.
- Builds and maintains effective working relationships whilst promoting the
The requirement includes the following:
- Matric minimum
- Tertiary education in Hospitality would be advantageous
- Minimum 3-year experience in Hospitality Industry with proven track record
- Working knowledge of OPERA PMS / OPERA CLOUD required
- Excellent communication, customer service & organisation skills
- Ability to conduct site educationals and meetings both professionally and with
- Valid RSA ID
- Valid Driver’s License beneficial
- Dynamic self-starter with excellent negotiation skills
- Personality profile to match relevant skills
- Proficient in English
- Excellent verbal and written communication skills
- Team player with high level of dedication
- Good negotiation skills
- Computer literacy required
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