The Supervisor oversees the setup and service of all events, ensuring that all staff are providing excellent customer service and that the event runs smoothly. They coordinate staff, assign tasks, ensure adherence to safety guidelines, and maintain quality control. They also develop and implement procedures to ensure a successful event. Role Purpose The purpose of a Supervisor is to oversee the planning, organization, of all events. The Supervisor is responsible for ensuring that all guests have a memorable experience, from set up and service. The Supervisor must ensure that all staff members are adequately trained and that the event follows all applicable regulations. They must also ensure that the event runs smoothly and is completed on time and within budget. The Supervisor must also possess excellent customer service skills in order to ensure that all guests are satisfied with their experience. Supervisor Summary The Supervisor is responsible for overseeing the day-to-day operations of the department and ensuring that all guests have an outstanding experience. They are responsible for the setup, service, and breakdown of events on the premises. The Supervisor will ensure that all staff adhere to the standards of safety, cleanliness, and customer service. They will ensure that events are well organized and that all timelines are met. Supervisor Duties
Organize and supervise banquet events
Prepare and manage event budget
Coordinate with vendors and suppliers
Ensure event runs smoothly
Ensure guest satisfaction
Supervisor Skills
Excellent customer service
Excellent organizational and communication skills
Ability to manage staff and resources
Ability to work in a fast-paced environment
Conference & Banquet Supervisor Requirements
Manage staff and ensure quality of service to guests
Coordinate with catering staff to organize banquet events
Develop banquet event plans, including layout of tables and seating arrangements
Ensure all food and beverage orders are fulfilled accurately