January 10, 2024

The Royal Portfolio

Hoedspruit

Receptionist | Royal Malewane Lodges

The Receptionists at the Royal Malewane Lodges need to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay.
MAIN DUTIES & RESPONSIBILITIES

To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of the Royal Malewane Lodges.
Provide guests with information about local attractions, facilities, services and activities.
Arrange events, excursions, transportation etc. upon request from our guests.
To ensure that all standards and procedures are fully known and followed.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Welcoming all Guests upon arrival; Engaging with them throughout their stay.
Dealing with Guest queries and arranging assistance where necessary.
Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.
Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
Manage radio communication and keep all departments up to date with Guest movements.
Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

Candidates with a Diploma in Hospitality Management will be given preference
2+ years’ experience in Guest Relations / Guests Service experience in a 5* lodge environment
A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power Point and Outlook
Strong organizational skills and ability to multitask
Presentable and well groomed
Ability to work long hours, day and night, including weekends and holidays
Ability to work accurately under pressure
Exceptional verbal and written communication skills in English are essential; additional languages are a plus
Exceptional attention to detail, hardworking and a passion for people and hospitality
A passion to learn, teach and drive improvement in employees
International experience in a similar environment and travel experience will be advantageous
Own transport a plus
Must be able to live on site

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.