The Barista/ Bartender's main purpose at Waterside is to prepare and serve a wide variety of drinks (coffees, teas, wines, spirits, cocktails and soft) to our guests, in a professional and friendly manner - mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations. The Barista/ Bartender ensures that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, which is "to give our guests a complete experience and a perfect stay".
MAIN DUTIES & RESPONSIBILITIES
To embody and live The Royal Portfolio’s Vision, Purpose & Values
To ensure a superior, friendly and personalised guest service and experience on opening date
Interact with customers and to take orders
Mix ingredients to prepare cocktails and other drinks
Mix drinks, cocktails and other bar beverages as ordered and in compliance with the lodge's standard drink recipes
Assess customers’ needs and preferences and make recommendations
Ability to sell or influence others for up selling and suggestive selling
Demonstrate a thorough knowledge of food and beverage products
Maintain a clean working area by sweeping, vacuuming and dusting
Maintain liquor inventory and consumption records
Prepare inventory or purchase requisitions as needed to replenish supplies
Stay guest focused and nurture an excellent guest experience
REQUIREMENTS & QUALIFICATIONS & EXPECTATIONS
Minimum 2 years’ experience required bartending in a Safari Lodge
Experience in handling Point of Sale (POS) terminals and Stock & Inventory management software
Have excellent English communication skills (written and verbal). Other languages are advantageous
Display positive interpersonal skills
Have willingness and a passion to serve
Ability to stay calm under pressure
Ability to work long hours, day and night, including weekends and holidays
Proven job reliability, diligence, dedication and attention to detail
A passion to learn, teach and drive improvement in fellow employees
International experience in a similar environment and travelling experience will
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.