October 11, 2024

Growthpoint Properties

Durban

FULL TIME

Receptionist (Regional Management KZN) - Watercrest Mall

Job purpose

To be the first point of contact that any incoming customer or caller has with the company. It is the receptionist's role to ensure that all callers and customers are taken care of and that a good business image is given to the public.

Duties and responsibilities

Interaction with clients, tenants and contractors in a busy reception.
Booking and coordinating meeting rooms.
Assisting with court space exhibition sales and invoicing thereof.
Interacting with messengers collecting and delivery cheques/mail.
General office duties e.g. filing, photocopying, binding of monthly management pack and lease agreements etc.
Answering the telephone, screening and directing calls to other staff members as well as providing basic information to callers.
Taking telephone messages.
Liaison with tenants and contractors.
Contact contractors to log calls when required. Eg Aircon problems, lifts out of order, Fire dept in case of fire, Municipality for outages and burst pipes, plumbers and electricians when required, etc.
Keeping the reception area tidy and well maintained.
Dealing with customer / tenant queries and ensuring a professional interaction to resolve queries.
Handle reception and office management duties, including the making of tea/coffee.
Ensure that meeting rooms are serviced between meetings and that lunch orders are taken and carried out / managed, when required.
Compile minutes of each team review / contractor meeting when required.
Handle Petty Cash.
Issue Keys and Contractors Register.
Manage the ordering of stationery and control thereof.
Obtain and capture monthly turnover figures on Nicor.
Following up with tenants for outstanding turnover figures.
General Support to Centre Management Team
Updating contact details / files / records etc

Experience & Qualifications

Minimum two years’ receptionist experience.
Matric/Grade 12

Competencies and Skills

Excellent verbal and written communication skills.
Reliable, Trustworthy, Honest and very organized.
Well-developed interpersonal skills.
Basic computer skills. – Must be proficient in Outlook, Word and Excel
Proven track record of client liaison and switchboard experience.
Friendly, outgoing, patient and well presented.
Intelligent self-starter with an ability to show initiative.
Ability to work autonomously with little guidance, attention to detail and meet deadlines.
Flexible and adaptable team player.
Assertive and driven.