October 15, 2024

Fidelity Services Group

George

OTHER

Operations Manager - Commercial George

Overall Purpose of the Job:
The incumbent will provide general management for the Commercial George business unit. The role encompasses responsibility for sales, new business, relationship management on key clients.
The incumbent is specifically tasked to achieve:

Targeted unit sales
New Business

In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in managing the Commercial business in Cape Town. The execution of strategy is critical to this role.

Main duties & Responsibilities:

Achieve targets as per Budget
District P&L Responsibility

Achieve targeted growth (achieving target revenue and attrition levels)
Achieving targeted OI contribution

Implementation of strategy

Critical role in developing and maintaining strong relationships

Matrix role-player – in conjunction with all role players
Drives efficiency and effectiveness by managing the Cape Town Commercial Team:

Of sales teams in conjunction
Of technical teams

Play an active role in escalated customer complaint resolution

Minimum qualifications and experience:

University (Degree) – minimum requirement.
3 years functional + 3 - 4 years managerial
Solid Sales and marketing experience
Solid Business development experience
Results oriented with demonstrated performance in keeping and delivering commitments.
Strong customer focus
Effective oral and written communicator
Proven high level comprehension of business processes, business finance and the subscriber model are required
Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
Objective, open-minded and an “out-of-the-box” thinker.

Behavioural Competencies and skills required:

Business acumen
Interpersonal skills
Presentation and communication skills
Negotiation skills
Managerial courage
Results driven

Interpersonal Skills:

Good communication skills
Verbal and written
Conflict management
Strong negotiation skills
Maintaining effective teams
Customer focus and focus on continuous improvement
Empowerment mindset with team members

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.