Omni Merchant - Sneaker Factory - South Africa Jobs Opening

October 17, 2024

The Foschini Group

FULL TIME

Omni Merchant - Sneaker Factory

Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
Liaises with relevant internal parties to ensure product content requirements and deadlines are met
Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
Coordinates with OTM to research & recommendations on more innovative ways of operating
Proposes practical solutions to challenges faced within projects
Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as collections)
Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
Maintains high levels of internal service
Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
Ensures customer service tickets are actively managed and resolved timeously
Continuously seeks ways of improving levels of service
Ensures the brand image / identity is maintained during all interactions with internal & external customers
Offers alternate solutions to challenges faced when assisting customer services teams
Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds

Qualifications and Experience:

Business degree or related diploma
1-2 years working experience in e Commerce retail
High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
Computer literacy and some experience of website CMS, POS and planning systems

Skills:

Comfortable with the use of and ability to learn new digital technologies
Ability to understand web analytics, tracking and reporting
Strong potential for business acumen and merchant thinking
Good organizational and interpersonal skills
Excellent communication and negotiation skills
Desire to develop a career in omni-channel retail or ecommerce

Behaviours:

Effectively considers the diverse needs of various stakeholders
Applies market and business insights in order to drive organisational objectives
Conveys information and communicates ideas in a clear, concise and impactful manner
Understands, anticipates, and meets the needs and expectations of customers
Takes accountability and ensures others are held to account on agreed upon performance targets
Interprets and simplifies complex and contradictory information when resolving organisational problems
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Leverages new technology to enhance productivity, improve problem solving, and support business growth