Job Opportunities in South Africa

Key purpose of the role
Responsible for maintaining a high degree of employee service for all support queries and adhere to all service management principles.
Key outputs/accountability
Identify, troubleshoot, research, support and resolve IT issues in relation to the helpdesk.
Delivery of high quality remote and in person IT support on a range of technical incidents and problems across employee base.
Respond appropriately to, and effectively resolve incidents, queries or complaints timeously.
Effectively log, update and track requests, incidents, queries or complaints via the helpdesk system until their resolution.
Identify and escalate re-occurring problems and incidents via the helpdesk system.
Identify areas where employee training is necessary or required.
Allocate service tickets according to roles and responsibility within the department and follow up on priority calls to ensure employee satisfaction.
Update and maintain the IT documents knowledge.
Assisting with IT procurement and asset management processes.
Take ownership of incidents assigned to you and manage them through to resolution.
Educational qualifications
A+
N+
Minimum of a diploma/degree in IT or related qualification
ITIL Foundation V3
Required knowledge and experience
1-3 years’ experience in the same or similar role
Experience of providing IT Support in a commercial/media environment
Required skills
Excellent telephone etiquette
Excellent communication skills
Good interpersonal skills
Desktop and Laptop troubleshooting skills using remote tools
Good technical understanding of current leading technologies, suppliers and industry terminology
Able to prioritize under pressure and work to deadlines
Excellent decision making, judgement, planning and organization skills
Ability to work well within a team, supporting other team members
Attributes
Team player
Attention to detail and accuracy
Initiative
High levels of professionalism
Punctuality
Quick learner
Process-focused
Suitable candidates will be selected in accordance with Primedia Broadcasting’s Employment Equity Policy. Correspondence will only be conducted with short listed candidates. Should you not hear from us within two weeks of the closing date, please consider your application unsuccessful.
Send your detailed CV to broadcastingcareers@primedia.co.za with the Subject Line “ IT 1st Line Support ”. The closing date for applications is 22 October 2024.