Job Opportunities in South Africa

Business Unit: Discovery Central Services

Function: Customer Experience

Date: 11 Sep 2024

We are looking for enthusiastic, motivated, and driven candidates to join our communications team.

• Responding to internal queries and inbox management
• Testing & Quality checking of communication
• DISCribe and Forms creation and ongoing maintenance
• Providing support for users of our communication repository tool (Trending)
• Maintaining relationships with key stakeholders
• Creation and pulling of reports on Trending for various stakeholders
• Managing the process for triggered and batched communication templates
• Meeting participation and presentation at various Forums.

• Must have excellent written skills.
• High level computer skills; Key MS Office package; Outlook, Excel, Word, Power Point.

• Self-starter
• Ability to work under pressure and at fast pace
• A restless curiosity towards data and uncovering trends & insights
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

• Matric / Grade 12 is essential
Completed degree / diploma in Communications or related field (Advantageous)

Specific Requirements

• Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues.
• Strong written and oral communication skills and able to convey complex concepts with clarity.
• Experience working with Microsoft O365 products, including Share Point.
• Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests.

Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.