Job Opportunities in South Africa

Business Unit: Discovery Connect

Function: Call Center / Contact Center

Date: 17 Oct 2024

Job Description

Identifying sales opportunities.
Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
The successful individual will be required to conduct Discovery Life telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Life Sales target

• Communication to members telephonically via fax and email

• Attending to general administration

• Conduct Financial Needs Analysis

• Achieve quality target

• Overcome objections

• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven

• Team Player

• Goal orientated

• Self motivated

• Ability to perform under pressure

• Adapt to change

• Persuasiveness

• Resilience/Tenacity

• Sound Time Management

• Self managed

• Attention to detail

• Ability to learn quickly and apply knowledge

• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric

• At least 1year sales experience, preferably in an outbound telesales environment

Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage

• PC literacy, email, word, excel

• Tertiary qualification an advantage

• NQF5 and RE5 qualification