Job Opportunities in South Africa
October 18, 2024
HotelJobs.co.za
Cape Town
FULL TIME
HOTEL FRONT OFFICE MANAGER *CAPE TOWN
Responsibilities:
- Supporting, training, and supervising front office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget.
- Updating files and records.
- Enforcing all cash-handling, checking, and credit procedures.
- High school diploma or an associate's degree.
- Client services or management experience.
- Great interpersonal and communication skills.
- Excellent problem-solving skills.
- Experience in Opera
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- Great computer skills and the ability to learn new skills quickly.
- A professional appearance.
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