Job Opportunities in South Africa
October 17, 2024
The Twelve Apostles Hotel and Spa
Camps Bay
FULL TIME
Front Desk Receptionist
Organisational Positioning:
· Department: Front Office
· Reporting to: Front Office Manager
· Location: The Twelve Apostles Hotel Premises
Key Performance Objectives
· Department: Front Office
· Reporting to: Front Office Manager
· Location: The Twelve Apostles Hotel Premises
Key Performance Objectives
- Enhance the guest stay by welcoming them and facilitating any special requirements
- Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel
- Ensure that their cash is accurately managed and fully accounted for at all times
- Ensure that all administrative duties related to the position are preformed accurately and in a timely manner
- Ensuring that guest profiles are correctly updated
- Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers
- Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling
- Have Grade 12 qualification
- Hospitality Diploma or Must have at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment
- Be computer literate with working knowledge of Microsoft Office and Outlook
- Have knowledge of a Property Management System at Operator Level; exposure to Opera advantageous
- Be highly presentable
- Possess excellent command of the English language with solid verbal and written communication skills
- Be fluency in one other local language
- Ability to multi-task
- Be able to work shifts, week-ends and public holidays
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