September 12, 2024

Xylem

Kempton Park

FULL TIME

Field Service Technician - Rental

Join Xylem in the global mission to #Lets Solve Water! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

PURPOSE OF THE POSITION

Carry out professional service and emergency repair work on pumping and associated equipment at the customers’ premises and at the workshops.

The successful candidate will be responsible for, but not limited to the following duties:

Maintain all relevant documentation and reports for work undertaken, consistent with company policies and quality assurance procedures.
Maintaining working environment and vehicle so that it conforms to all necessary ESH requirements.
On-site commissioning and control panel settings to application requirements.
Inspect and test products prior to dispatch to customers.
Maintain service records using written records for future reference and to comply with all Quality Assurance Procedures.
Provide timely and accurate advice and feedback to support staff and customers on service and product related issues both orally and in writing where required.
Participate in departmental meetings and provide input on rental activities.
Actively participate in audits for QA and ESH systems and practices.
Perform standby duties.

Requirements

Completed Matric (Grade 12).
Qualified Diesel Mechanic with exposure to auto-electrical and engine controls.
Minimum of 5 years’ experience with industrial engine with exposure to connected mechanical equipment, of which 3 years must be in a customer facing field service environment.
Exposure to CAT, Perkins, and Volvo industrial engines.
Experience on pumps will be an added advantage.
Computer literate and proficient in the MS Office suite.
Valid passport and driver’s licence, Code 08 or higher.
Must be willing to travel.

Skills & Competencies

Excellent problem-solving abilities.
Excellent communication skills.
Demonstrated ability to identify, locate and repair faults in auto-electrical control equipment.
Be able to work in a team environment.
Result orientated, whilst still being committed to fulfilling the requirements of Xylem’s QA and ESH programs.
Passionate about continuous improvement and service excellence.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.