MX FIELD TRAINER

September 10, 2024

Smollan

Port Elizabeth

FULL TIME

Job Summary:
To train field staff in methodology, processes and procedures by effectively training products.

Key Responsibilities and Deliverables:
Facilitation of training sessions

Deliver practical modular training on current handsets and handsets that have low rate of sale
Writing and marking of tests
Plan open sessions at regional Service Provider premises
Consolidate and record all events on events calendar in the office
Manage training diaries in accordance to Training Specialist in region
Attend Network data training to acquire knowledge on customer data
Attend weekly Samsung Product Consultant meetings where possible to get knowledge of what is taking

place infield

Attend meetings with Samsung trainers where necessary
Attend conference calls where necessary to gain national insight on responsibilities based on GTM

Effective implementation of the training

Assess client requirements
Assess user level
Develop a training plan in order to close skills gap to include geographical area considerations, associated

delivery resource etc.

Delivering Samsung Solutions/Products training on time (Minimum Trainings in a month.)
Conduct FSP training in the relevant Hub
Arrange training logistics (equipment, venues, resources etc.)
Ensure training takes place for relevant teams

Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub Manager) and
OSM for visibility including Mall trainings, Call Centre trainings, channel trainings, Floor Salesman
Training and Consumer training noted

Effective delivery of training

Identify geographical areas associated to training needs
Conduct train-the-trainer workshops with field managers
Train end users - a percentage if it is refresher training but training all end users if it is a new programme
Oversee and monitor the overall training delivery process

Evaluation and measurement of effectiveness of training

Practically assess users in field
Conduct written tests to assess learning
Assess improvements in quality of data captured as well as on-time project completion
Analysis of training results to assess effectiveness of training
Analysis of training attendance within various channels against rate of sale within channels
Record keeping of all promotional approvals to report on actual expenditure by account and by channel
Consolidate weekly training figures and report on training delivered

Effective Self-Management

Follow through to ensure that personal quality and productivity standards are consistently and

accurately maintained

Demonstrate consistent application of internal procedures
Plan and prioritize, demonstrating abilities to manage competing demands
Demonstrate abilities to manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and

respond to organizational needs

Minimum Qualifications: Relevant Diploma at NQF level 5
Minimum Experience: 2-3 years’ field marketing experience
Knowledge, Skills & Abilities: Communication Skills (verbal & written)
Time Management Skills
Planning and Organizing Skills
Customer/Client Service Skills
Key Competencies
Organizational commitment
Teamwork & collaboration
Relationship building
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service excellence
Analysis & problem solving
Planning & prioritization
Quality & detail excellence
Communication

We regret to inform you that this job opportunity is no longer available