Job Opportunities in South Africa
October 14, 2024
Epiroc AB
Boksburg
Customer Care Representative - Consignment
About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Main Duties & Responsibilities:
- Measure and report on open order status and GIT for all consignment locations
- Ensure that the GIT KPI is consistently achieved and that root causes for deviations are identified and addressed
- Monitor compliance and adherence to consignment procedures and processes
- Address process gaps with Sales/Marketing and Customer Care
- Address and report on underlying reasons for non-delivery of past due orders for consignment customers
- Record and address all customer complaints from consignment customers
- Identify and document corrective actions required to address service delivery challenges to consignment customers
- Analyse and validate reasons for breakdown orders from consignment customers
- Liaise and collaborate with Supply Chain on initiatives aimed at improving on service delivery and stock optimisation for all consignment customers in ZAM CC and neighbouring countries
- Collaborate with Sales/Marketing on the implementation of initiatives aimed at improving customer experience for consignment customers
Competences, Skills and Experience:
- Excellent understanding of customer order process and supply chain processes
- Excellent interpersonal skills to communicate with customers and internal support functions
- Excellent knowledge of Microsoft Office Suite
- Excellent knowledge of Epiroc ERP and inventory planning systems
- Must have high Emotional Intelligence and collaborative problem solving abilities
- Excellent verbal and written communication skills
- Goal-oriented focus with a customer service orientation
- Critical thinking ability. Must be able to use reasoning and logic to resolve underlying service delivery issues
- Must be able to handle conflict and address customer complaints with speed and professionalism
- Ability to manage time effectively
- Must have good work ethic and demonstrate behaviours of respect, helpfulness and genuine passion towards building strong customer relationships
Educational qualifications
- Matric
- Degree in Business Management/Supply Chain/Marketing/General BCom
- Certification in Inventory Management and Control
- Six Sigma Green Belt/Black Belt (added advantage)
Closing Date: 28 October 2024
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com
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