Job Opportunities in South Africa
September 14, 2024
Y Recruit
Pretoria
FULL TIME
IT Customer Service Coordinator
Job Overview
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Date Posted: Posted 18 hours ago
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Location: Pretoria, Gauteng
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Job Title: IT Customer Service Coordinator
- Closes: 30 September 2024
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Education Level: Diploma
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Job Level: Senior
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Minimum Experience: 5- 7 Years
IT Customer Service Coordinator required in Pretoria East.
My Client is seeking a dedicated IT Customer Service Co-Ordinator to join their team.
The ideal candidate will have a passion for delivering top-notch customer service as well as a good grasp of technical aspects or some IT background.
Duties and Responsibilities:
- Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
- Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
- Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
- Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
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Quality Assurance:
- Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
- Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
- Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
Experience & Qualifications:
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and meet performance targets.
- Good technical comprehension a must
- IT background beneficial
- Basic understanding of SQL
- Knowledge of relevant health industry regulations and best practices beneficial
We regret to inform you that this job opportunity is no longer available
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