Job Opportunities in South Africa
September 14, 2024
Y Recruit
Pretoria
FULL TIME
Call Centre Team Leader (Pharma)
Job Overview
-
Date Posted: Posted 18 hours ago
-
Location: Pretoria, Gauteng
-
Job Title: Call Centre Team Leader (Pharma)
- Closes: 30 September 2024
-
Education Level: Certificate
-
Job Level: Senior
-
Minimum Experience: 3 - 5 Years
Call Centre Team Leader (Pharma) – Pretoria East.
My Client is seeking dedicated and motivated Call Center Team Leaders to join their team.
The ideal candidates will have a passion for delivering top-notch customer experiences.
Duties and Responsibilities:
- Team Leadership: Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
- Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
- Training and Development: Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
- Workflow Management: Efficiently manage call centre workflow, ensuring smooth operations and adherence to schedules.
- Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
- Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
- Quality Assurance: Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
- Communication: Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
- Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
Experience & Qualifications:
- Pharmacist’s Assistant Post-Basic Certificate preferred
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and meet performance targets.
- Knowledge of relevant health industry regulations and best practices
Please Note: Candidates with Pharmacist’s Assistant Post-basic Certificates shall receive preference.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 20, 2024
EY
Associate / Senior Associate IT Audit: Johannesburg & Cape Town
Cape Town
View Details
October 20, 2024
Stellenbosch University
Lecturer: Department of Public Law
Stellenbosch
View Details
October 20, 2024
City of Cape Town
Assistant Professional Officer - IT Change Control Coordinator IS&T
Cape Town
View DetailsSimilar Jobs
August 15, 2024
Developcore
Call executive - Independant Contractor
Bloemfontein
FULL TIME & OTHER
View DetailsSeptember 14, 2024
Y Recruit
Call Centre Operations Manager (Pharma)
Pretoria
FULL TIME
View DetailsSeptember 5, 2024
Ideal and Selected Candidates
Junior Call Centre / Customer Service Operator
Nelspruit
FULL TIME
View DetailsSeptember 14, 2024
Y Recruit
Call Centre Operations Manager (Pharma)
Pretoria
FULL TIME
View Details