Job Opportunities in South Africa
September 11, 2024
Sanlam
Midrand
OTHER
Commercial Quality Assurance Manager
Who are we?
Mi Way is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.
We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.
Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to Mi Way’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Mi Way is the place for you!
Job Description
Our Business Insurance department is looking for a Quality Assurance Manager to take ownership of the Quality Assurance team. This role focuses on ensuring consistency across the different departments and processes, specifically liaising between Quality Assurance, Compliance, and Training.
Minimum qualifications required
- Standard10/Matric/NQF 4
- RE 5
- Full FAIS qualification
- Business Management qualification (advantageous)
Minimum experience required
- Minimum of 5 years’ experience in a Quality Assurance role
- Minimum of 3 years’ Team Leader/Management experience in a Quality Assurance role or related role
- Minimum 3 years short-term Insurance experience
Deliverables include, but will not be limited to:
- Ensure that monthly QA targets are met for Tied agents, call center sales, and corporate audits
- Ensure that monthly calibration targets are met
- Conduct monthly calibration coaching sessions with QA team
- Ensure that corrections are carried out on policies where errors have been identified
Essential requirements
- Excellent verbal and written communication skills
- Ability to work independently
- Excellent people skills
- Strong analytical ability
- Attention to detail and able to work under pressure
- Must be highly proficient in dealing with clients at all levels
- Commitment to personal and team goals
- Professionalism
- Presentable
- Ability to apply business rules and processes
- Good negotiating skills
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 16 September 2024
Our commitment to transformation
At Mi Way we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Mi Way is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
We regret to inform you that this job opportunity is no longer available
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