Job Opportunities in South Africa

Client Service Coordinator
Job Overview
The Client Service Coordinator plays a crucial role in supporting the Operations Manager by focusing on customer communication, team coordination, and administrative tasks to ensure smooth operations and high customer satisfaction at Eco Logic Heat Pumps & Solar.
Key Responsibilities
1. Client Communication
o Inform clients about their scheduled installation dates and times
o Follow up with clients post-installation to ensure satisfaction and address any concerns
o Send out emails to clients where installations have been completed
o Act as the primary point of contact for clients throughout the installation process
2. Team Coordination
o Schedule installation teams efficiently
o Ensure installation teams have completed all necessary paperwork, including picking slips
o Conduct regular tool checks and vehicle inspections to maintain equipment readiness
3. Administrative Support
o Maintain accurate records of installations, client communications, and team schedules
o Assist in preparing reports for the Operations Manager on installation progress and client feedback
o Help develop and maintain client service best practices and documentation
o Follow up each week on servicem8 to ensure that all jobs were attended to and reschedule those that need scheduling.
4. Quality Assurance
o Conduct post-installation check-ins to ensure all work meets Eco Logic's high standards
o Collect and analyse client feedback to identify areas for improvement
o Collaborate with the Operations Manager to implement service quality enhancements
5. Team Support
o Assist in coordinating training sessions for installation teams
o Help resolve any logistical issues that may arise during installations
Qualifications
· 2-3 years of experience in customer service or operations support roles
· Excellent communication skills, both written and verbal
· Strong organizational and time management abilities
· Proficiency in Microsoft Office suite
· Basic understanding of renewable energy systems (solar PV, heat pumps) is a plus
Key Skills
· Customer service orientation
· Ability to work under pressure
· Attention to detail
· Problem-solving skills
· Ability to work in a fast-paced environment
· Team player with strong interpersonal skills
Working Conditions
· Full-time position based in Somerset West, Western Cape
· May require occasional site visits to installations
· Some flexibility in working hours to accommodate installation schedules
Reporting Structure
Reports directly to the Operations Manager
Eco Logic Heat Pumps & Solar is an equal opportunity employer committed to creating a diverse and inclusive work environment.
Job Type: Full-time
Pay: R10 000,00 - R15 000,00 per month
Language:

• English (Required)