October 3, 2024

Fidelity Services Group

East London

OTHER

Cleaning Area Manager - East London

Overall Purpose of the Job: The incumbent will be responsible to provide a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.

Minimum Requirements

Minimum five (5) years management experience in Cleaning, Industrial & commercial industry or similar service industry is essential
Matric and tertiary qualification preferred
Exposure to selling of a service will be advantageous
Exposure to Industrial Relations on a shop floor level will be advantageous
Preferably from a sales/operations background
Computer literate (MS Office, must have good excel skills)
Valid driver’s license
Ability to work flexible hours as required

Job Specification

Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet initiated
Ensure adequate control over all equipment in accordance with fixed asset policies and procedures
Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department
Responsible for maintaining discipline by using the Company’s disciplinary code and procedures, as well as attending to grievances
Promptly attend to daily messages and complaints
Ensure that staff is informed of changes that affect them with regard to Company policies
Prepare contingency plans for strikes and stay-aways
Appraise employees by way of verbal direction and performance appraisals for supervisory level and above
Adhere to Company policy and procedure (retrenchment, promotion, etc.)
Carry out regular inspections at all sites
Attend certain regular meetings with clients. Where these meetings need to be recorded, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.
Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.
Promote the Company’s full range of non-recurring business (specials).
Attend monthly Area Manager’s meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.
Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutes
Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety
Investigate debtor’s queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor’s Department

Behavioral Competencies:

Good numeric and administrative skills
Good planning, leading and organisational skills
Good interpersonal skills & people management skills
Proactive and takes initiative
Methodical

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.