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Aftersales Team Leader required in Bellville, Cape Town.

A renowned Cosmetics Company is looking for a “Aftersales Team leader (Customer Service Consultant Team leader)” to join their team on a full-time permanent basis for their offices in Bellville, Cape Town.
Excellent compensation package on offer plus internal career advancement opportunities.

About the job:

• The Aftersales Team Leader is responsible for overseeing the performance of the Aftersales Consultants.
• To communicate the goals of the team and ensure that these goals are achieved by motivating and providing guidance, training, support as well as identifying individual developmental needs.
• Oversee performance and feedback. Recommend process changes.
• The main purpose of the Team Leader is to manage the team and their processes as follows.
• Ensure team resolve Member queries on orders which have been dispatched, delivered, product defects, missing orders etc.
• Queries are thoroughly investigated and escalated as required.
• The main aim is to ensure a member receives the best possible customer service.

Requirements:

• Grade 12
• Relevant leadership certificate or experience.
• 2-5 years’ experience in a leadership role leading multidisciplined teams.
• Experience in Customer Service / Network environment.
• Strong Leadership and Analytical skills.
• Ability to communicate clearly and effectively in all situations.
• Ability to handle multiple tasks and projects with high attention to detail.
• Excellent written and communication skills.
• Computer literate MS Office, Word/Excel/Power Point.
• Performance review feedback and mentorship.

Key Performance Areas:

• Ensure excellent customer service experience.
• Influence the team positively and lead confidently to achieve goals.
• Able to think out of the box to find solutions to problems and recommend process changes.
• Must be able to delegate, follow up and take necessary steps to improve performance.
• Create a fun positive and values driven working environment and be a mentor to the team.
• Ensure a safe and healthy work environment is created.
• Workforce planning, leading, and guiding.
• Investigator: able to identify problems/concerns with execution of a duties and inform relevant parties
• Quality assurer: Consistently checks the detail and quality of every job they execute.
• Leader: Able to delegate, convince and lead to meet business deliverables