As a Spa Supervisor, you play a key role in the daily operations of our spa facilities. Your responsibilities include supervising the spa team, ensuring exceptional guest experiences, and maintaining high standards of service. Key Job Responsibilities:
Supervise and lead the spa team, including spa therapists, receptionists, and attendants.
Monitor the cleanliness, organization, and maintenance of spa facilities.
Assist guests with spa reservations, appointment scheduling, and inquiries.
Ensure the availability of spa products, equipment, and amenities.
Conduct regular training for the spa team to maintain service excellence.
Maintain accurate records of spa bookings, attendance, and revenues.
Collaborate with the Spa Manager to promote spa packages, wellness programs, and promotions.
Address guest feedback and concerns promptly to enhance guest satisfaction.
Enforce safety and sanitation measures in spa areas.
Participate in spa and wellness trends and industry best practices.
Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
Adhere to the company’s environmental, health, and safety procedures and policies.