September 25, 2024

Millennium Al Masar Jeddah

جدة

Chief Concierge

As a Chief Concierge, your role involves leading the concierge team, ensuring the highest standards of service in assisting guests with inquiries, reservations, and local recommendations. With a focus on anticipating and exceeding guest needs, you will play a central role in creating a memorable and personalized stay.
Key Job Responsibilities:

Lead and manage the concierge team to provide exceptional guest services.
Oversee guest inquiries, requests, and reservations, ensuring timely and accurate assistance.
Foster a culture of anticipating and exceeding guest needs, creating a memorable and personalized stay.
Develop and maintain strong relationships with local businesses and attractions to provide guests with up-to-date and relevant recommendations.
Stay informed about local events, dining options, and attractions to enhance the guest experience.
Ensure the concierge desk operates efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
Train and develop concierge colleagues, emphasizing excellent customer service and local knowledge.
Handle VIP guest requests and special arrangements with discretion and attention to detail.
Collaborate with other hotel departments to ensure a seamless flow of information and services.
Implement and uphold policies and procedures related to concierge services.
Monitor guest feedback and address any concerns or issues promptly to maintain high satisfaction levels.
Stay abreast of industry trends and best practices in concierge services.
Generate and maintain accurate records and reports related to concierge activities.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company’s environmental, health, and safety procedures and policies.