Job Opportunities in Saudi Arabia


September 25, 2024

Millennium Al Masar Jeddah

جدة


Chief Concierge

As a Chief Concierge, your role involves leading the concierge team, ensuring the highest standards of service in assisting guests with inquiries, reservations, and local recommendations. With a focus on anticipating and exceeding guest needs, you will play a central role in creating a memorable and personalized stay.
Key Job Responsibilities:
  • Lead and manage the concierge team to provide exceptional guest services.
  • Oversee guest inquiries, requests, and reservations, ensuring timely and accurate assistance.
  • Foster a culture of anticipating and exceeding guest needs, creating a memorable and personalized stay.
  • Develop and maintain strong relationships with local businesses and attractions to provide guests with up-to-date and relevant recommendations.
  • Stay informed about local events, dining options, and attractions to enhance the guest experience.
  • Ensure the concierge desk operates efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
  • Train and develop concierge colleagues, emphasizing excellent customer service and local knowledge.
  • Handle VIP guest requests and special arrangements with discretion and attention to detail.
  • Collaborate with other hotel departments to ensure a seamless flow of information and services.
  • Implement and uphold policies and procedures related to concierge services.
  • Monitor guest feedback and address any concerns or issues promptly to maintain high satisfaction levels.
  • Stay abreast of industry trends and best practices in concierge services.
  • Generate and maintain accurate records and reports related to concierge activities.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.
  • Adhere to the company’s environmental, health, and safety procedures and policies.

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