The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem. You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers. Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.
Responsibilities
Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
Develop and implement operational policies, procedures, and controls to ensure compliance
Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
Serve as the primary point of contact for merchants and providers to resolve payment-related issues
Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
Identify automation and integration opportunities to streamline operations
Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
Contribute to the development and enhancement of payment-related platform features
Provide subject matter expertise and recommendations to cross-functional teams
Stay updated on industry trends, technologies, and regulations, and implement necessary changes
Partner with Product Managers to drive innovation and improve user experience
Manage and develop the team to operate 24x7x365 financial support and payment processes
Support launches of new payment options and partner onboarding
Requirements
Bachelor's degree in Computer science, Finance, or a related field
5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services
Strong understanding of payment processing workflows, gateways, and integrations
Familiarity with industry regulations, security standards, and fraud prevention strategies
Proficient in data analysis, reporting, and process optimization
Excellent project management, problem-solving, and decision-making skills
Proven ability to lead and motivate a team of payment specialists
Effective communication and stakeholder management skills
Experience with reconciliation, dispute resolution, and chargeback management
Strong quantitative and analytical skills, with proficiency in financial modeling and databases
Ability to understand business operations and their impact on the finance team
Vital research, critical thinking, and problem-solving skills
Experience with B2C technology, fintech, and/or payment services is advantageous