Job Opportunities in Saudi Arabia
September 13, 2024
DHL
الدمام
FULL TIME
IP Operations Specialist, Dammam
Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.
DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.
We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.
Currently, we are seeking a dynamic person to take on the role of IP Ground Operations Specialist, based in Dammam. In this role, the successful candidate is responsible for participation in managing project shipments within all modes of transport (Land/Sea and Air) to the customer and network.
If this exciting opportunity interests you and you meet the criteria below, please read on and apply
Key Responsibilities
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Handling the daily operations of main clients
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Handling over dimension cargo
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Support with customs clearance and final delivery
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Mange the loading plan
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Following up on required permits.
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Execute customer operations plans and processes to deliver efficient logistics processes
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Execute, manage and update orders received via the system including special and non-assigned orders
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Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues
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Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
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Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
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Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
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Track the available capacities and ensure optimum utilization as per the set objectives
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Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
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Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
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Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
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Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
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Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
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Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency
Skills, Qualifications & Experience:
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Bachelor’s Degree or equivalent experience/qualification
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Minimum of 4 years of experience.
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Deep knowledge of forwarding business;
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Strong analytical skills and good communication skills;
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Strong problem-solving mentality.
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Good command of English, Arabic is a plus.
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High understanding of operational processes
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Customer focus/high sense of service
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Driven and with social skills
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Good knowledge of MS Office
We offer:
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Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
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Flexible working hours with the possibility of occasionally working from home upon agreement
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Possible further career development
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Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
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The largest global network with more than ~30,000 passionate employees
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The most efficient processes and fastest response times
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The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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