Job Opportunities in Saudi Arabia
October 13, 2024
Vivid Jeddah Hotel, a Member of Radisson Individuals-- Rooms
جدة
FULL TIME
Front Office Agent Receptionist (Saudi Only)
Job Summary:
The Front Office Agent/Receptionist is the first point of contact for guests, providing exceptional service and support during their stay. This role includes managing check-ins and check-outs, handling reservations, addressing guest inquiries, and ensuring smooth front desk operations. The ideal candidate will possess strong communication skills, a friendly demeanor, and a commitment to enhancing the guest experience.
Key Responsibilities:
INDHOTEL
The Front Office Agent/Receptionist is the first point of contact for guests, providing exceptional service and support during their stay. This role includes managing check-ins and check-outs, handling reservations, addressing guest inquiries, and ensuring smooth front desk operations. The ideal candidate will possess strong communication skills, a friendly demeanor, and a commitment to enhancing the guest experience.
Key Responsibilities:
-
Guest Check-In/Check-Out:
- Greet guests warmly and assist with the check-in and check-out processes efficiently.
- Verify guest information and handle room assignments according to hotel policies.
-
Reservations Management:
- Manage room bookings, cancellations, and modifications using hotel management software.
- Assist guests with inquiries regarding room availability, rates, and hotel amenities.
-
Guest Services:
- Address guest inquiries and requests promptly and professionally.
- Provide information about local attractions, dining options, and hotel services.
- Handle guest complaints and resolve issues with a focus on customer satisfaction.
-
Administrative Duties:
- Maintain accurate records of guest information, transactions, and billing details.
- Prepare daily reports, including occupancy rates and revenue summaries.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
-
Security and Safety:
- Monitor and maintain the security of the front desk area and guest information.
- Ensure compliance with health and safety regulations.
-
Education:
- High school diploma or equivalent; a degree in hospitality or related field is a plus.
-
Experience:
- Previous experience in a front office or customer service role preferred.
- Experience in the hotel or hospitality industry is advantageous.
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