Job Opportunities in Saudi Arabia

About FAMA TECHNOLOGIES
FAMA Technologies specializes as a One Stop Shop offering high end IT solutions to the Hospitality and Retail Verticals. A part of FAMA Holding group, FAMA Technologies grew rapidly since its inception in 2007 and now enjoys a position of a market leader.
Our tech-based solutions include IT Infrastructure, Point of Sales Systems, Retail Management Systems, Digital Signage Solutions, Paging Systems, Table Services, Self-Ordering Kiosk, Drive Thru, Proximity Technology Solutions and innovative Social Wi-Fi. We also handle Service Level Agreements (SLAs) for all of our products. Given our wide reach and one-stop shop capabilities, FAMA Technologies suffices as an optimal business partner with a consultative acumen to perform the assessment, planning, supply, installation, testing and maintenance for any technological project at hand. We cater to Global Restaurant Chains and are pioneers in QSR, Casual Dining and Upscale Dinning
Job Overview:
We are seeking a skilled and customer-focused Application Support Specialist to join our team. In this role, you will be responsible for providing technical support, troubleshooting application-related issues, and ensuring the seamless operation of business-critical software applications. You will act as a key liaison between end-users, IT, and development teams, assisting with system configurations, upgrades, troubleshooting, and ongoing support to ensure optimal user experience and application performance.
Key Responsibilities:
Technical Support, Troubleshooting & Monitoring:
1. Act as the primary point of contact for users encountering issues with business
applications.
2. Provide first-line technical support, including resolving system errors, configuration issues, and user-reported problems.
3. Troubleshoot application performance issues, identify root causes, and work with other IT teams or vendors to implement fixes.
4. Maintain a high level of customer service, ensuring quick and efficient issue
resolution while prioritizing user needs.
5. Work with the IT infrastructure team to ensure application integrations with
databases, networks, and other systems are properly configured and functioning.
Collaboration, User Training & Support:
1. Collaborate with business stakeholders, developers, and IT teams to understand
application requirements and user needs.
2. Assist in implementing new application features or updates, ensuring they align with user expectations and business objectives.
3. Conduct training sessions for users on new applications, updates, or key features to ensure optimal usage and productivity.
4. Develop training materials and user documentation to address common technical issues and improve user understanding.
5. Assist in onboarding new users and setting up their access to applications, ensuring they are familiar with necessary features and workflows.
Skills & Qualifications:
Experience:

• Proven experience in application support, technical support, or a similar role.
• Experience with supporting POS and other software & business-critical applications.
• Familiarity with ticketing systems to log and track support requests.

Technical Skills:

• Strong understanding of application configurations, database interactions, and software integrations.
• Proficiency in troubleshooting software and hardware issues, including web
• applications, mobile applications etc.
• Familiarity with cloud-based applications and platforms and their integrations.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Customer-centric mindset with the ability to manage user expectations and resolve problems efficiently.
• Ability to create clear, concise documentation for end-users and support
• teams.

Problem-Solving:

• Strong analytical and troubleshooting skills to quickly identify issues and
• provide effective solutions.
• Ability to work under pressure, manage multiple support requests, and ensure timely issue resolution.
• Attention to detail, with the ability to investigate complex application issues and provide thorough analysis.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a

related field (preferred).

• Any Software certifications will be considered a strong advantage.

Job Types: Full-time, Permanent
Application Question(s):

• Expected CTC?

Experience:

• total work: 3 years (Preferred)