Accenture is Service Now’s largest professional services partner with over 10000+ resources globally. Accenture Service Now Global Practice is responsible to build, sell and deliver solutions that are based on Service Now products (IT, Security, HR, Customer Service and Intelligent Applications). Our portfolio encompasses the selling of the Service Now products, the implementation of the solution and its long-term maintenance/management (Application Management Services).
Key Responsibilities:
Responsible for leading and managing technical development team, oversee business operations in country/region, setting and evaluating people performance objectives and growing the team (recruiting and training), collaborating with Service Now teams across Europe
Contribute to Service Now Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.
Follow implementation standards and technical best practices.
Provide expertise on technical questions, related to Service Now platform.
Understand the business needs and the needs to standardize processes and build this into the design and deliverables.
Your perks at Accenture... You are important to us as a person. This is something you’ll feel and experience daily, as our working environment is completely adjusted to you.
Enjoy…
flexible working hours
excellent further training and certification opportunities
Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days
our work culture that promotes diversity & inclusion
other benefits for you and your family such as health and Income protection, employee share program, dental and vision coverage, wellness program, and parental benefits
We look forward to receiving your application! Closing Date for Applications: 1st of December 2024
Accenture reserves the right to close the role prior to this date should a suitable applicant be found. #LI-EU
This is what you already have:
University or equivalent degree in an IT-related field.
Proven track of records in client/server and Web applications implementation projects.
Self-motivation and ability to work in self-organized teams.
Strong communication, presentation, and technical writing skills.
Working proficiency in English.
This is what would be advantage for you:
Previous Service Now implementation experience. Service Now Certified Administrator and Application Developer certificate(s) is big advantage.
Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.).
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with relational databases (e.g. My SQL, Oracle)
Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications is big advantage.