Job Opportunities in Romania
October 11, 2024
Genpact
Cluj-Napoca
OTHER
Sales Admin - Process Associate - Norwegian – Remote RO
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Sales Admin - Process Associate - Norwegian – Remote RO
Your job will involve E2E Sales Administration process (order entry, order fulfillment, contract management, dispute management, billing, master data)
Responsibilities
Qualifications we seek in you!
Minimum qualifications
Preferred qualifications
What can we offer?
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, Linked In, and You Tube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Your job will involve E2E Sales Administration process (order entry, order fulfillment, contract management, dispute management, billing, master data)
Responsibilities
- Processing orders / customer requests for:
- Booking of Orders in the ERP system
- Handling customer requests
- Ensure resolution to customer requests
- Follow-up on pending items
- Reporting
- Offering information to customers via e-mails/phone;
- Updating ERP regarding clients, supplies, pricing;
- Gathering information from logistics partners and informing customers regarding availability and deliveries;
- Creating orders (SOs) in the ERP system;
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
- Building a relation with clients and sales representatives;
- Checking and solving potential issues between client purchase orders (PO) and system information;
- Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
- Preparing the relevant documents for the orders (export, transport, customs)
- Daily monitoring the assigned orders and customer requests
- Solving issues regarding damaged goods, shipment delayed, etc
- Handling any issues, looking for solutions along with all the parties involved
- Escalating any problems, delays, inconsistencies
- Handling complaints related to logistics and return transports
- Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Qualifications we seek in you!
Minimum qualifications
- C1 level of Norwegian
- High School Degree (University graduate or Economic studies are an advantage);
- Customer service experience - would be a plus
- Similar experience in the field;
- Work experience with an ERP system (SAP -advantage);
Preferred qualifications
- Personal culture and client management expertise.
- High motivation and ability to learn.
- Ability to work under time pressure.
What can we offer?
- Attractive salary;
- Stable job offers - employment contract;
- Work in a multicultural environment;
- Various trainings (initiating, soft skills);
- Possibility of development;
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, Linked In, and You Tube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Process Associate
Primary Location Romania-Cluj-Napoca
Schedule Full-time
Education Level Bachelor's / Graduation / Equivalent
Job Posting Oct 10, 2024, 7:30:12 PM
Unposting Date Nov 10, 2024, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time
Latest Job Opportunities
October 19, 2024
Genpact
Customer Service - Senior Process Associate-Spanish-Remote EMEA.
Cluj-Napoca
OTHER
View Details
October 19, 2024
Genpact
Customer Service - Senior Process Associate-French-Remote EMEA.
Cluj-Napoca
OTHER
View Details
October 19, 2024
Genpact
Customer Service - Senior Process Associate-Italian-Remote EMEA.
Cluj-Napoca
OTHER
View DetailsSimilar Jobs
October 11, 2024
Genpact
Sales Admin - Process Associate - Norwegian – Remote RO
Cluj-Napoca
OTHER
View Details
September 24, 2024
Vodafone
Sales Field Expert, Retail (Brasov/ Regiunea Nord-Vest)
Brasov
View Details
New Jobs from This Company
October 19, 2024
Genpact
Customer Service - Senior Process Associate-Spanish-Remote EMEA.
Cluj-Napoca
OTHER
View Details
October 19, 2024
Genpact
Customer Service - Senior Process Associate-French-Remote EMEA.
Cluj-Napoca
OTHER
View Details
October 19, 2024
Genpact
Customer Service - Senior Process Associate-Italian-Remote EMEA.
Cluj-Napoca
OTHER
View Details
October 17, 2024
Genpact
Accounts Payable – Process Associate – English – Hybrid Bucharest
București
OTHER
View Details
October 17, 2024
Genpact
Accounts Receivable – Senior Process Associate – German – Remote EMEA/EU
București
OTHER
View Details