Job Opportunities in Romania
October 11, 2024
CAPGEMINI ENGINEERING
Iasi
OTHER
R2A Record Process Lead with Spanish
Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
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English and Spanish – Minimum B2 level
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Related business knowledge and experience (service delivery and people management)
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R2A Report-to-Analyze experience (OTC and R2R will be an asset)
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Strong client relationship management skills
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Impact & influence skills
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Process management and improvements skills
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Good client facing and presentation skills
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Change management skills
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Able to work on multiple tasks in demanding environment and work with people from diverse cultures
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Ability to work effectively under time pressure and with deadlines
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Teamwork approach
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Flexibility, ability to deal with ambiguity and change
Job Responsibilities
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Assures sufficient resources to perform operations for the Client
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Creates, leads and develops strong and effective teams, motivated towards effective performance and objectives realization
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Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
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Manages turnover and recruitment processes for the project
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Accurately forecasts and manages costs and profitability for the project
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Takes care of quality improvements
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Plays a role model to influence other individuals behavior and professional development
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Defines new opportunities by identification of potential areas where scope of project can be increased
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Encourages the Client to identify other areas that could have the impact on scope increase
Ref. code
1837587
Posted on
11 Oct 2024
Experience level
Experienced Non-Manager
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
Finance & Accounting
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