Strong communication skills and command in English language - minimum B2 level
Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.
System data entry experience (Workday, Oracle HCM, Taleo, Success Factors, etc.)
Experience of maintaining data in excel, Pivot, V Look up
Good working knowledge of MS Office
Handle complex problems raised by client and provide solution
Handle the client communication and client Reporting
Excellent job organization and time management skills
Attention to details and very good analytical skills;
Good verbal and written communication skills
Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
Graduation is required.
Job Responsibilities
Respond to client’s queries accurately (via phone, live chat, email and case management system)
Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
Provide clarification of HR policies and procedures
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
Organize knowledge sharing sessions both within the team and cross teams
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
Liaison with third parties, vendors and multiple stake holders
Reporting errors and issues to the Team leader on time
Ensuring quality and timeliness of work
Focused, diligent, high on quality and timeliness are the basic requirements for the role
Reporting data for personal performance and maintaining personal tracker
Exhibit strong problem-solving and business acumen skills
Demonstrate advanced proficiency in written and verbal communication skills