Job Opportunities in Romania

Corporate Events

Meal Allowance

Easily Reachable

Flexible Work Models

Diversity & Inclusion

• Receive IT-relevant requests and provide 2nd level support;
• Report, evaluate, process and solve security vulnerabilities in the client infrastructure;
• Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels;
• Process tickets in the Workplace area (incidents, disruptions, changes, service requests);
• Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
• Ensure the operation of the clients and printers in the corporate companies (incl. configuration, maintenance, replacement, inventory, etc.);
• Create and maintain the operating manuals, emergency plans and documentation;
• Ensure the inventory of assets in the ITSM system;
• Independent way of working in terms of operation, administration, further development and optimization of the existing software distribution;
• Create and distribute software packages and security updates.

• Successfully completed training in the IT sector or comparable training;
• Practical work experience as an IT technician in second level support;
• Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system);
• Good and current knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, Intune and SCCM;
• Independent way of working and customer orientation;
• Very good German and good written and spoken English skills.