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Diversity & Inclusion

Flexible Work Models

Meal Allowance

• Provide first level support for all users with hardware, software and application issues;
• Address customer targeted open-ended questions to quickly understand the root of the problem;
• Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact;
• Ensure quality and best practices by applying organization IT standards;
• Perform client hardware and software upgrades as required or requested;
• Maintain inventory of all equipment, software and software licenses in Service Now;
• Assist with on-boarding of new users;
• Install, test and configure new hardware as workstations, peripheral equipment and software;
• Document all implemented solutions;
• Properly escalate unresolved issues to appropriate internal teams;
• Offer remote support to allocated users;
• Manage users and rights in Active Directory;
• Provide prompt and accurate feedback to customers.

• Bachelor's degree in computer science or related field;
• Experience in a similar position for at least 1 year;
• Good understanding of computer systems and networking;
• Very good knowledge of Windows 7, 8 or 10;
• Basic knowledge of Remote Access, Systems/VPN;
• Fluent in English;
• Excellent problem-solving and communication skills;
• Ability to quickly identify and analyse technical risks & impacts and define alternatives;
• Highly self-motivated;
• Passion for technology and customer oriented.