Job Opportunities in Romania
September 21, 2024
Computer Generated Solutions Romania
Brasov
OTHER
It Helpdesk - Brasov
- Peste un an de experienta in suport IT sau intr-un rol similar.
- Cunostinte de sisteme de operare Windows si mac OS, precum si de software-ul utilizat frecvent in birouri (Microsoft Office etc.).
- Familiarizat cu sisteme de tichete precum Service Now, JIRA sau Zendesk.
Program : Luni - Vineri, in ture, inclusiv de noapte. - Ofera suport de nivel 1 pentru toate intrebarile si problemele tehnice, inclusiv pentru desktop-uri, laptop-uri, imprimante, telefoane si alte dispozitive periferice.
- Diagnosticarea si rezolvarea problemelor legate de hardware, software si retea intr-un timp oportun.
- Instalarea, configurarea si intretinerea echipamentelor IT, cum ar fi statii de lucru, monitoare, imprimante si dispozitive mobile.
- Raspunde la tichetele de suport prin telefon, e-mail sau personal
- Efectueaza intretinerea regulata a sistemelor si actualizari, inclusiv patch-uri software si upgrade-uri de sistem.
- Configurarea conturilor noi de utilizatori si statiilor de lucru, inclusiv configurarea e-mailurilor si a retelelor.
- Ofera instruire si suport utilizatorilor finali pentru noi sisteme sau aplicatii software.
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